Sometimes, stuff happens. We understand that and want you to be completely satisfied with your purchase. When you make the decision to put your signage needs in our hands, we do not take it lightly. Whether your signs arrived damaged, you notice a typo, selected the wrong shipping by mistake, or just aren't satisfied with them, contact us right away. The Baron's Goof Proof Guarantee has you covered.
Custom Printed Signs
Support Tickets are usually answered within 1 hour (during normal business hours) and our staff prides themselves on providing resolutions that our customers can feel good about. Little known secret> - only one person at eSigns is allowed to say "No" - and if he has to step in, he'll only be saying "No" to the Customer Service Representative who hasn't resolved the issue, and encouraging our Customer Service Department to look for creative ways to say "Yes."
Common Support Ticket Resolutions:
I misspelled a word on a bannerWe can reprint that for you, free.
The color turned out "wrong"We can reprint that for you, free.
The signs arrived damagedWe'll deal with the carrier. In the meantime, we can reprint that for you, free.
The signs arrived lateWe'll look into why and see what we can do.
- Above are examples of common issues and resolutions. Support Tickets are addressed on a case by case basis. Please note you will be responsible for any shipping fees on your reprinted banner, provided the reason for the reprint was not our mistake. You'll never know how we can help until you contact us and let us try!