Terms of Service
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LAST UPDATED: APRIL 30, 2022 WELCOME TO THE TERMS OF SERVICE (THE "TERMS OF SERVICE") FOR ESIGNS.COM ("SITE" OR "ESIGNS.COM"), WHICH IS OWNED AND OPERATED BY DIGITAL ROOM, LLC ("ESIGNS", "WE", "US", OR "OUR"). FOR PURPOSES OF THESE TERMS OF SERVICE, "YOU" AND "YOUR" OR "USER" MEANS YOU AS THE USER OF THE SITE. THESE TERMS OF SERVICE INCLUDE OUR ORDER TERMS & CONDITIONS. THE TERMS OF SERVICE CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND DIGITAL ROOM, LLC AND GOVERN ANY AND ALL USE OF THE SITE BY ANY AND ALL USERS OF THE SITE AND ANY SERVICES OFFERED THEREFROM. BY USING THIS SITE, YOU HEREBY AGREE TO BE BOUND BY THE TERMS OF SERVICE. THESE TERMS OF SERVICE ALSO INCLUDE THE ORDER TERMS AND CONDITIONS SET FORTH BELOW, WHICH ARE INCORPORATED BY REFERENCE INTO AND FORM A PART OF THESE TERMS OF SERVICE. IF YOU HAVE A SEPARATE AGREEMENT WITH DIGITAL ROOM, LLC, THE TERMS OF THAT SEPARATE AGREEMENT SHALL GOVERN TO THE EXTENT THEY ARE INCONSISTENT WITH OR OTHERWISE CONFLICT WITH ANY OF THE TERMS OF SERVICE. THE SITE AND ITS SERVICES ARE INTENDED SOLELY FOR PERSONS WHO ARE 18 YEARS OF AGE OR OLDER. ANY ACCESS TO OR USE OF THE SITE OR ITS SERVICE BY ANYONE UNDER 18 YEARS OF AGE IS EXPRESSLY PROHIBITED. BY ACCESSING OR USING THE SITE, YOU REPRESENT AND WARRANT THAT YOU ARE 18 YEARS OLD OR OLDER. Account Eligibility To use certain portions of the Site, including to place orders, you will need to create an account ("Account"). You agree to provide us with accurate, complete and updated information for your Account. Your registration must be done using your real name and accurate information. Each registration is for your personal use only and not on behalf of any other person or entity. We do not permit (a) any other person using the registered sections under your name; or (b) access through a single name being made available to multiple users on a network. You are solely responsible for protecting the confidentiality of your password for your Account and may not disclose your password to any other person. In the event that an unauthorized user gains access to the password-protected area of the Site as a result of your acts or omissions, you agree that you shall be liable for any such unauthorized use. Copyright Notice You agree that all content included on this Site, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, "Content") are intellectual property and copyrighted works of eSigns, its licensees, and/or various third-party providers ("Providers"). Except where expressly provided otherwise by us, nothing made available to users via the Site may be construed to confer any license or ownership right in or materials published or otherwise made available through the Site or its services, whether by estoppel, implication, or otherwise. All rights not granted to you in the Terms of Service are expressly reserved by us. Reproductions or storage of Content retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code. Corporate Identification and Trademarks "eSigns.com" and any and all other marks appearing on this Site are trademarks of eSigns in the United States and other jurisdictions ("Trademarks"). You may not use, copy, reproduce, republish, upload, post, transmit distribute or modify the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without eSigns's prior written consent. The use of Trademarks on any other website or network computer environment is prohibited. eSigns prohibits the use of Trademarks as a "hot" link on, or to, any other website unless establishment of such a link is pre-approved by eSigns in writing. User Conduct You are solely responsible for the content and context of any materials you post or submit through the Site. You warrant and agree that while using the Site, you shall not upload, post, transmit, distribute or otherwise publish through the Site any materials which: (a) are unlawful, threatening, harassing or profane; (b) restrict or inhibit any other user from using or enjoying the Site; (c) constitute or encourage conduct that would constitute a criminal offense or give rise to civil liability; (d) contain a virus or other harmful component or false or misleading indications or origin or statements of fact; or (e) infringe, misappropriate, use or disclose without authorization or violate any intellectual property rights of any third parties including, but not limited, to copyright, trademark, mask work, trade secret, or right of publicity. You may only use this Site to make legitimate requests to purchase the products or services offered via the Site (each, a "Request"). It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law. You agree that you shall not use this Site to make any misleading, slanderous, illegal, speculative, false or fraudulent Requests. You may not use robots or other automated means to access or crawl this Site or any data or information on the Site, unless specifically permitted by eSigns. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site. Permission is granted to electronically copy and print in hard-copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or Content on this Site, including reproduction for a purpose other than that noted above without eSigns's prior written consent is prohibited. In addition to the foregoing and in consideration of being allowed to use the Site, you agree that the following actions shall constitute a material breach of the Terms of Service:
We expressly reserve the right, in our sole discretion, to terminate a user's access to any or all areas of the Site due to any act that would constitute a violation of these Terms of Service. Linking to the Site Creating or maintaining any link from another website to any page on this Site without our prior written permission is prohibited. Running or displaying this Site or any material or content displayed on this Site in frames or through similar means on another website without our prior written permission is prohibited. Any permitted links to this Site must comply will all applicable laws, rule and regulations. User Generated Content If you believe in good faith that materials appearing on this Site infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked. A conforming notice must contain the following: (a) your name, address, telephone number, and email address (if any); (b) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to locate the material; (c) statement that you, the complaining party, has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; (d) a statement under penalty of perjury that the information in the notification is accurate and that you are (or are authorized to act on behalf of) the owner of an exclusive right that is allegedly infringed; and (e) your physical or electronic signature as the owner or a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. Copyright law. You can find more information is the U.S. Copyright Office website, currently located at http://www.loc.gov/copyright. In accordance with the DMCA, eSigns has designated an agent to receive notification of alleged copyright infringement in accordance with the DMCA: Physical Address:eSigns.com Attn: DMCA Agent 8000 Haskell Avenue Van Nuys, CA 91406 E-mail Address: copyright@esigns.com Materials Submitted by User For any materials that you submit or upload including, but not limited to, images, photographs, logos, graphics, videos, text, trademarks, slogans, and other materials (collectively, “User Materials”), you grant us a worldwide, non-exclusive, transferable, royalty-free, perpetual irrevocable right and license, with right of sublicense through multiple tiers, to use, reproduce, distribute (through multiple tiers), create derivative works of and publicly display such User Materials solely in connection with the production or provision of any product or service you request or to show you how your User Materials would appear in our products or services and/or to market or advertise products or services to you. eSigns may sublicense the rights that you grant it in this Section to a third party subcontractor only for purposes of operating the Site, providing the product and services, processing your order, and producing and shipping your products. User Social Media Content License eSigns reaches out to social media users to seek their permission to feature our favorite social media content including photos, text, graphics, audio, video, location information, comments and other materials from such social media sites (“User Social Media Content”) on our Site and promotional materials. If you choose to allow us to use your User Social Media Content, you agree to the following User content license: You hereby grant to eSigns a worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable, sublicensable right to use your User Social Media Content including photos, text, graphics, audio, video, location information, comments and other materials from social media sites in any manner to be determined in eSigns’ sole discretion, including but not limited to on webpages and social media pages operated by eSigns, in promotional e-mails and advertisements, and in any and all other marketing, promotional and advertising initiatives, and in any media now or hereafter known. eSigns may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Social Media Content in any manner in their sole discretion, with no obligation to you whatsoever. You grant eSigns the right to use your username, real name, image, likeness, descriptions of you, location or other identifying information, including but not limited to your voice, in connection with any use of your User Social Media Content. You hereby agree and represent and warrant that (i) you are solely responsible for your User Social Media Content, (ii) you own all rights in and to your User Social Media Content and/or have obtained appropriate rights and permissions from any and all other persons and/or entities who own, manage or otherwise claim any rights with respect to such User Social Media Content, (iii) you are not a minor, (iv) eSigns use of your User Social Media Content as described herein will not violate the rights, including but not limited to copyright, trademark, patent, trade secret, privacy, publicity, moral, proprietary or other rights, of any third party, or any law, rule or regulation, and (v) the User Social Media Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive or otherwise unlawful. You acknowledge and agree that You will make no monetary or other claim against eSigns for the use of the User Social Media Content. You waive the right of prior approval for the use of the User Social Media Content. You acknowledge and release eSigns, and its assigns, licensees, and successors from all claims that may arise regarding the use of the User Social Media Content including, but not limited to, any claims of defamation, invasion of privacy, or infringement of moral rights, rights of publicity, or copyright. eSigns is permitted, although not obligated, to include your name as a credit in connection with the use of the User Social Media Content. User Comments, Feedback and Other Submissions All comments, feedback, suggestions and ideas disclosed, submitted or offered to a Covered Party in connection with your use of this Site (collectively, "Comments"), shall become and remain the exclusive property of eSigns. The Comments may be used by a Covered Party in any medium and for any purpose worldwide, without obtaining your specific consent and you relinquish all rights to such Comments. No Covered Party is under any obligation to maintain your Comments (and the use of your first name and first initial of your last name with any comments) in confidence, to pay to you any compensation for any Comments submitted or to respond to any of your Comments. You agree you will be solely responsible for the content of any Comments you make. Links to Third Party Websites From time to time, this Site may contain links to websites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Site. Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other website, or any content, materials or other information located or accessible from such websites, or the results that you may obtain from using such websites. If you decide to access any other website linked to or from this website, you do so entirely at your own risk. Privacy You confirm that you have read, understood and agree to the eSigns.com Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable and satisfactory to you. You consent to the use of your personal information by eSigns.com, its third-party providers, and/or distributors in accordance with the terms of and for the purposes set forth in the eSigns.com Privacy Policy. If you are not a resident of the United States, please note that the personal information you submit to the Site will be transferred to the United States and processed by eSigns in order to provide this Site and its services to you, or for such other purposes (as set forth in the Privacy Policy). DISCLAIMER OF WARRANTIES THE SITE, INCLUDING ALL CONTENT, FUNCTIONS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN "AS IS" "AS AVAILABLE" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. ESIGNS DOES NOT WARRANT THAT THE SITE OR THE FUNCTIONS, FEATURES OR CONTENT CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS. LIMITATION OF LIABILITY TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ESIGNS INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR AFFILIATES (COLLECTIVELY, THE "COVERED PARTIES") - BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS. UNDER NO CIRCUMSTANCES SHALL THE COVERED PARTIES BE LIABLE TO YOU OR ANY OTHER CUSTOMER FOR SAID CUSTOMER'S LOSS OF BUSINESS, LOSS OF PROFITS, POSTAGE OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES SUFFERED BY SUCH CUSTOMER AS A RESULT OF OUR ERROR, MISTAKE, OR FAILURE TO PERFORM SERVICES. IN NO EVENT SHALL THE COVERED PARTIES' TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE) ARISING FROM THIS AGREEMENT OR YOUR USE OF THE SITE EXCEED THE AMOUNT PAID BY YOU TO ESIGNS FOR THE REQUEST. Indemnification You agree to defend, indemnify and hold harmless the Covered Parties (as defined above) from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to (A) your use of the Site, (B) your breach of the Terms Of Service, (C) your dispute with another user, (D) the unauthorized access to any password-protected area of the Site using your password, and (E) any image or content being reproduced as part of your order. Termination eSigns reserves the right to terminate your Account and access to the Site and its services at any time. Termination by eSigns may include removal of access to the Service, deletion of your password, deletion of all related information and files, may include the deletion of content associated with your Account (or any part thereof), and other steps intended to bar your further use of the Site and its services. If you become dissatisfied with the Site, your sole and exclusive remedy is to immediately discontinue use of the Site. Amendments to Terms of Service eSigns reserves the right, at our sole discretion, to change, modify or otherwise alter the Terms of Service at any time. You agree that we may modify the Terms of Service and such modifications shall be effective immediately upon posting to the Site. You agree to review these terms and conditions periodically to be aware of modifications. Continued access or use of the Site following such posting shall be deemed conclusive evidence of your acceptance of the modified Terms of Service except and to the extent prohibited by applicable state or federal law. Changes to the Site We reserve the right, for any reason, in our sole discretion, to terminate, suspend or change any aspect of the Site including but not limited to content, prices, features or hours of availability. We may impose limits on certain features of the Site or restrict your access to any part or all of the Site without notice or penalty. You agree that eSigns will not be liable to you or to any third party for any such limitation, modification, change, suspension or discontinuance of the Site. Additional Terms The captions in these Terms of Service are only for convenience and do not, in any way, limit in part or whole, or otherwise define the terms and provisions of these Terms of Service. None of the Covered Parties are responsible for any errors or delays in responding to a Request caused by an incorrect email address provided by you or other technical problems beyond their control. If any provision of the Terms of Service is held to be invalid or unenforceable by a court of competent jurisdiction, then such provision shall be enforced to the maximum extent possible so as to uphold the intent of the Terms of Service, and the remainder of the Terms of Service shall continue in full force and effect. The failure by either you or eSigns to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. You agree that any cause of action arising out of or related to the Site or the Terms of Service must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred. All provisions in the Terms of Service regarding representations and warranties, indemnification, disclaimers, and limitation of liability shall survive the termination of the Terms of Service. Entire Agreement These Terms of Service, together with the Privacy Policy and those terms and conditions incorporated herein or referred to herein, constitute the entire agreement (collectively, the "Agreement") between you and each Covered Party relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site. Governing Law & Exclusive Venue for Disputes The internal laws of the State of California shall govern the performance of these Terms of Service, without regard to such state's conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the state and federal courts located in the County of Los Angeles in the State of California for all disputes arising out of, or relating to, the Terms of Service and use of this Site or its services. Equitable Relief You agree that a breach of these Terms of Service will cause irreparable injury to eSigns for which monetary damages would not be an adequate remedy and eSigns shall be entitled to equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages. California Notice Notice for Users in California Only. This notice is for users of the Site residing in the State of California. Please be advised that the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be reached by mail at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (800) 952-5210. Notices Except as explicitly stated otherwise, any notices shall be given by email to eSigns at info@esigns.com or to you at the email address you provide to eSigns. Notice shall be deemed given 24 hours after the email is sent, unless the sending party is notified that the email address is invalid. Contact Us
eSigns.com ORDER TERMS AND CONDITIONS Payments If you are purchasing something from eSigns.com, you represent and warrant that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes. All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. All prices set forth on the Site and stated herein are based on current costs and subject to change without notice and payment amounts and other terms may be subject to additional agreements between User and eSigns. If a User submits an order on the Site to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping/handling fees will automatically be charged to the credit card or paid by User with an approved payment method. Production of all items ordered hereunder is subject to the terms outlined below in the "Printing Turnaround Time" section, and will not begin until an order is fully paid, including shipping and handling fees, if applicable except where eSigns has explicitly agreed to specific delayed payment terms (e.g. Net 30) with the User prior to placing an order. Users who have delayed payment agreements with eSigns are required to provide payment in accordance with the terms of their applicable payment agreement(s). Once the print file(s) associated with an order have been approved by the User as described below in the "Printing Turnaround Time" section, and will not begin until an order is fully paid, the order will be "In Production" and no changes will be allowed to the print files, job characteristics, or printing turnaround time. After an order is In Production, the entire amount of the order along with applicable taxes and shipping/handling fees shall be deemed fully paid and non-refundable, except as provided for in the Return & Refund Policy below. Additional Service Fees, List Purchase and USPS Postal Costs are non-refundable. Except as provided for in the Return & Refund Policy below, any payment received from the User shall be deemed fully paid to eSigns and non-refundable at a rate of twenty percent (20%) for each calendar month that passed after the date of the User's initial submission even where the print job never reaches the "In Production" or shipment phase due to no fault of eSigns (e.g. User fails to respond to approval of proof/print job, User fails to provide information to complete the print job or shipment, User otherwise fails to cancel his or her order prior to reaching the "In Production" phase, etc.). Color Issues and Color We do not guarantee any color matching or exact color print. We keep our equipment calibrated to offer the closest match possible, but slight color variations should be considered acceptable and will not be considered production mistakes. We use our best judgment, based on years of experience, to get the best color from each print. Goof Proof Guarantee If for any reason you are not completely satisfied, please let us know. The “Goof Proof Guarantee” allows reprinting of up to two [2] standard products in a standard size from your order at no cost to you. You will be responsible for shipping fees if your dissatisfaction was not eSigns error. To take advantage of the no cost reprints, you must notify us of any problem within 24 hours of receipt of your signs and return the product to us if requested. Orders for more than two [2] of the same item will be replaced only if the error is the fault of eSigns.com. Also, a 0.5" tolerance is allowed on all dimensions of any hemmed product. Finished products within this margin, even if a custom size is requested, will not be replaced. Damage to products by customer during installation are specifically excluded. Returns & Refunds At eSigns.com, we strive to provide our Users with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department. All policies are subject to change without prior notification. Defective product refunds and reprints shall not exceed the amount paid by the User or $1,000.00 (whichever is less). Determination of defect is at the sole discretion of eSigns. In most cases, Users will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager's discretion. Direct mail services including printing, mailing services, list services and design services are not subject to the foregoing return policies. Refunds or reprint on direct mail orders will be evaluated on a case-by-case basis and any refund/reprint shall be determined by eSigns in its sole discretion. Under absolutely no circumstance will postage be refunded for any reason once it has been physically applied to an item ordered, regardless if it is yet to be mailed or not. Custom Items "Custom Items" are products that include printing on either the item itself or at least one component of the item. We only accept returns of Custom Items if you are not satisfied due to an error that is the fault of eSigns.com. Stock Items "Stock Items" are products without custom printed graphics or products designed to display custom printed graphics where the graphic can be removed. To be eligible for return the Stock Item must be in new, unused condition, containing all associated bag, parts, and/or accessories. Printing Turnaround Time Printing turnaround time commences from the time we receive your print-ready files, approval for your proof and full payment for your order. If you have chosen to waive your proof approval, printing turnaround time commences from the time we have received your print-ready files and full payment for your order. For orders that do not have complete digital source files, or have files that are not print-ready, printing turnaround time commences from the time we receive acceptable print-ready files regardless of when payment was made.
Orders must be paid, print-ready files received, and proofs approved by 7:00 A.M. PST (10:00 A.M. EST) for printing turnaround time to begin. For example, an order for two-day printing turnaround that you submitted at 6:00 A.M PST (9:00 A.M. EST) and approved by 7:00 A.M PST (10:00 A.M. EST) on Tuesday will be shipped out of our facility by end of business day Thursday. If you approve a proof on your Next Day Turnaround order by 7:00 A.M. PST (10:00 A.M. EST) on Tuesday, it will be sent out of our facility by Wednesday end of business day. Please note that there is no production or shipping on Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, while Printing turnaround time includes printing, cutting, and binding, it does not include design, mailing, or shipping transit times. You should allow additional business days for delivery based on the shipping method you selected. The estimated printing turnaround time advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays.
Printing turnaround time for jobs with print-ready files, approved proofs and payment is guaranteed. The exclusive remedy for failing to meet a deadline is limited to a 20% refund for every business day of delay (up to the maximum refund amount per the Return & Refund Policy above). eSigns will not be responsible for shipping-related costs on orders that do not go out by the due date.
Shipping Processing time is the amount of time (number of business days) required to produce and package your order. The day your order is received is not counted. In addition, weekends and holidays are not counted as business days. Shipping time is the number of business days in transit by the carrier, after the package has been picked up at our production facility. The day that the package is picked up from our facility is not counted in the number of days. The sum of processing time and shipping time (in business days) is the total amount of time it will take for your order to arrive.
eSigns.com is not responsible for special or consequential damages. Your sole remedy in the event of a delayed order is the rebate of any shipping charges. In any event, and without limitation, we shall never be liable to you for an amount greater than the amount you paid us for a particular order.
"Order Today, Ships Today" Orders completed (including any necessary proof approval, quote approval, or payment processing) by 10AM Eastern on regular business days will ship out the same business day. Weekends, holidays, or other non-business days are excluded from this offer. Same day order processing & shipping is limited in some instances by product selection and in many instances by the quantity ordered. During checkout, you will be provided with an estimated delivery date for your order which will include any additional processing time required for your order. If you need something delivered more quickly, please call customer service at 800-494-5850. Super Saver Shipping Super Saver shipping is available for free on purchases with an “Order Value” over $75.00 that are shipping to the contiguous United States ONLY, orders shipping to other countries, Alaska, or Hawaii are not covered by this offer. Your Order Value is defined as the total cost of your purchase minus any discounts and does not include shipping and taxes. Certain promotional offers may be excluded from the free Super Saver Shipping offer. Other shipping types, including but not limited to ground and expedited shipping options, are not free. Orders shipped with Super Saver Shipping may have their ship date delayed and not meet the “Order Today, Ships Today” guarantee. Availability of the Super Saver Shipping offer is subject to change at any time. Pricing Our prices are clearly displayed on our website. In specific instances, we will note that certain products are not subject to further discount. We reserve the right to cancel any order for which a customer has applied a discount code to a product clearly marked as "no additional discounts". Further, discount codes may not be applied to any item offered at a "sale price". Discount codes may only be used in connection with items offered at our everyday low prices. In the event that we commit an error in the pricing of a product, or the application of a discount, we reserve the right to (i) limit the purchase to one item, canceling and refunding the remaining part of the order, (ii) cancel the order in its entirety, refunding the entire amount paid, or (iii) contact you to secure additional payment equal to the difference in the price paid and the correct price including any additional applicable taxes. Installation eSigns cannot accept any responsibility for damage to banners or other products due to improper installation or acts of nature. eSigns does not recommend hanging any banner across a street or thoroughfare. You are solely responsible for ensuring your product and installation meets any and all applicable safety requirements, meets any and all standards required by applicable ordinances, and that you’ve secured any necessary permits required for installation and display. When installing a banner between two poles, your goal is to even out the amount of stress on each of the grommet holes. If there is nothing to tie to other than the corners, we recommend weaving the rope through the grommet holes from left to right and then tying the banner. The use of bungee cords or bungee line is preferred. Simply tying the banner from the 4 corners is not recommended and will void all warranties. Banners are not designed to withstand high winds and should be taken down during high winds or storms. If you choose to leave your banner up during high winds you take a great chance of tearing or damaging the banner. To allow additional airflow in non-high wind conditions, you can cut wind slits in the banner approximately 2" to 4" in diameter about 12" apart to help some air through the banner, however this does not negate the need to remove the banner during high winds. If the banner is to be installed against a wall it is very important to use every grommet hole during the installation. The type of wall will determine the style of anchor used. We recommend using a large fender washer with your choice of screw or anchor for added strength. Again, banners can be destroyed by high winds if the wind gets behind the banner even while hanging on a wall. |