Frequently Asked Ordering Questions

  • Where are you located?

    We ship from our Michigan production plant
    Digimagination, LLC DBA www.esigns.com
    7729 Lochlin Dr, Brighton, MI 48116

    Mailing Address:
    PO Box 38205
    Houston, TX 77238

  • What are your business hours?

    Monday - Thursday, 9am - 11pm (Eastern Time),
    Friday, 9am - 10pm (Eastern Time,
    Saturday, 10am - 4pm (Eastern Time),
    Sundays - closed,
    Closed on all National Holidays

  • How can I contact you?

    The Best Way to contacts is by email - cs@esigns.com
    Phone # 1-800-494-5850,
    Or Click for Live Chat Option on top-right corner of the screen

  • How can I contact you after hours?

    After hours you can email sales@esigns.com and we will respond the next business morning. Please send all contact information including your name, email address and phone number(s).

  • Is my information secure?
    We use state-of-the-art technology to handle and process your orders. All personal information you provide is not sold, rented or given to any third party companies. The only information we retain on our secure servers are your email address and your project files.

  • Why do you need my email address to process my order?
    We ask for your email address to setup space on our servers for your designs, files and orders. If you don't want to share your private email address, you can use a work email address or obtain a free email address from any of the online email services. You can even type in your favorite pet's name instead of an email address if you prefer - you will just need to remember what you used in order to access your orders.

  • How secure is my payment information?
    Your payment information is manually entered into a secure payment terminal. After your payment is processed, all electronic and paper copies of your payment information is erased or destroyed.

  • Can I put a rush on my order?
    Since our standard turnaround is 1 day on most orders, there is usually no way to process an order any faster. You are welcome to contact us if you have a rush order to check for an opening that will allow us to process it faster.

  • How do I track my order?
    After your order is placed, the email confirmation you receive will have the information needed to contact us and track your order.

  • How soon will I receive my design if I ordered a product using the Request Design option?
    Design proofs are emailed within 2-3 hours of order placement. If you have not received your proof within that time, check your SPAM or Blocked email folder. If you have not received your proof within 4 hours, you may contact us to check on your design.

  • What is your turnaround time on Stock Items?
    Stock Product orders placed before 4 pm EST are shipped the same business day. Orders after 4 pm or on Saturdays are shipped the next business day.

  • What is your turnaround time on Custom Signs & Banners?

    • Custom Banners, 1-5 copies - 1 day, 5+ copies - 3 business days or less
    • Custom Magnetic Signs, 1-10 copies - 1 day, 10+ copies - 3 business days or less
    • Custom Trade Show Displays, 1-2 copies - 1 day, 2+ copies - 3 business days or less
    • Custom Yard Signs, 1-100 copies - 1 day, 100+ copies - 3 business days or less
    • Custom Window Signs & Decals, 1-5 copies - 1 day, 5+copies - 3 business days or less

  • How do I know my order was placed?
    The only way to place an order is to complete and finish the check out process is to click the PAY button at the end. At that time your order is placed into the order queue and the system generated an email with your receipt. This is your confirmation that your order was submitted to our system.

  • How do I obtain my receipt?
    Receipts are emailed automatically at the completion of the check out process. If you are missing your receipt you can contact us for a copy.

  • Is there any other way to place my order besides your website?
    While our website is the best and easiest way to place an order, we can review your order via phone, email or live chat instead.

  • Can I make changes or correct my order after it has been placed?
    Most orders go into production within 30 minutes of order placement. This is the only time that an order may be changed. After your order has started processing there is no way to change it.

  • Can I cancel my order?
    Orders for Custom Printed Products can not be cancelled after placement. Since it is a custom order, once printing is started there is no way to cancel or resell it to another customer. These are the usual terms for custom printing and can not be changed. Please keep this in mind as you place your order - it is best to delay your order or "sleep on it" if you aren't sure about what you need.

    Stock Product order can be cancelled before they are shipped. Contact us as soon as possible if you need to cancel a stock product order.

  • What type of payments do you take?
    We Take Visa, MasterCard & Amex Credit & Debit Cards, Checks by mail and Paypal Payments

  • How do you process my payment?
    Credit card payments are verified and manually entered at a secure payment terminal. Check payments will be held for three business days after they are deposited in order to clear. PayPal payments are processed through PayPal.

  • May I use credit card with someone else's name?
    Absolutely not. Any credit card used to order must match the name and address of the order. If not the order will not be processed.

  • May I use somebody else's check to pay for my order?
    Absolutely not. Any check received must match the name and address of the order. If not the order will not be processed.

  • May I use somebody else's paypal account to pay for my order?
    Absolutely not. PayPal payments must come from your own account. PayPal can also detect possible fraud and stop your payment.

  • Will I get a Placed Order Confirmation?
    After placing your order and completing it by clicking the PAY button, you will get an on-screen order confirmation that you can print as well as a system-generated email with a copy of your receipt.

  • What If I didn't receive my order confirmation?
    If you didn't see an on-screen order confirmation or did not receive an email receipt, your order may not have been processed correctly. In the rare event this happens, please contact us immediately so we can check to see if your order and your payment processed.

  • What if my shipment is late for my event?
    We do not guarantee shipping or arrival time for any product or order. Even with Air or Expedited Shipping your package may be delivered late by the carrier. We cannot take responsibility for your order once it leaves our shop. All delivery issues should be addressed directly to UPS.

    PLEASE NOTE: Even if you choose Next Day Air, it doesn't mean you will receive your order the next day. It takes at least a day to pack and ship your order. If you must have your order by a certain day, you should use a local sign company where shipping won't be an affect your deadline.

  • What Shipping services do you use?
    We use UPS as our preferred shipping company. Standard orders are shipped via UPS Ground. You can upgrade your shipping service to Air or Expedited Shipping Service at an additional cost.

  • Will I get a Shipping Notification email?
    Once we box your order and generate a UPS shipping label, our system will email a UPS tracking number for your order. You can track your shipment and obtain delivery estimates through UPS's online system.

  • How do I track my shipment?
    Using UPS tracking number in your email and entering it at official UPS website tracking system.

  • Can I return my order?
    Custom Printed Orders are not accepted for return under any circumstances. Stock Items can be returned with a Return Authorization Number within three days of original purchase. Return Authorization Numbers will be issued only for undamaged stock merchandise in its original state and packaging, returned at the buyer's expense.

  • Can I exchange my order?
    Custom Printed Orders can not be exchanged. Stock Items can be exchanged within 14 days of original purchase with an Exchange Authorization Number. Exchange Authorization Numbers will be issued only for undamaged stock merchandise in its original state and packaging, returned at the buyer's expense.

  • Can I get a refund?
    Sorry, we don't offer refunds on any orders, including custom and stock products.

  • What if my order arrives damaged?
    We insure every package we ship for the original cost of your product. If the package is damaged, contact the shipping company to start an insurance investigation. We do not investigate shipping damage.

  • What if the order printed wrong?
    With our online design process, we can only print the information you enter. We encourage you to double-check all information, graphics and colors before you submit your order. We cannot be held responsible for mistakes in your ad copy. If you still feel we are at fault, please ask for an investigation into your case

  • What if the color wasn't what I expected?
    We do not guarantee any color matching or exact color print. We keep our equipment calibrated to offer the closest match possible, but slight color variations should be considered acceptable and will not be considered production mistakes. We use out best judgement, based on years of experience, to get the best color from each print. In the event you need an exact color match, please use a local sign company that will be able to visually match your color.

  • If I have a problem, how quickly will you respond?
    Our usual response time is one (1) business day or less. In many cases, your question or concern will be addressed within three hours.

  • What if I don't feel my problem was fully resolved?
    We at esigns.com are here to serve our customers. We strive to be the easiest, most convenient and trusted sign source for all your needs. Your claim will be carefully reviewed and investigated and we are more than happy to reprint your order or otherwise do what we need in order to keep our customers satisfied in the event of a proven claim. While we do business honestly, you can always leave feedback on our services for other customer to see on our Testimonials Page.

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