Frequently Asked Ordering Questions
PLACING AN ORDER
ORDER CORRECTIONS & CANCELLATION
BILLING & PAYMENT INFORMATION
DEFECTIVE & DAMAGED GOODS
How can I contact you?
How can I contact you after hours?
Why do you need my email address to process my order?
What is your turnaround time on Custom Signs & Banners?
Most orders completed (including any necessary proof approval, quote approval, or payment processing) by 10AM Eastern on regular business days will ship out the same business day. Same day order processing & shipping is limited in some instances by product selection and in many instances by the quantity ordered. Turnaround times for all our products should be listed on their product detail page.
How do I know my order was placed?
Can I cancel my order?
What If I didn't receive my order confirmation?
What if my shipment is late for my event?
Can I return my order?
Can I exchange my order?
What if the order printed wrong?
What if the color wasn't what I expected?
What if I don't feel my problem was fully resolved?
How can I be sure I receive email promotions from eSigns?
eSigns will often send out promotional emails to our subscribers for great deals on vinyl banners and printed signs that can mistakenly be assigned to a spam folder opposed to sending our emails to the proper inbox. This can result in awesome sign discounts and special offers on cheaply priced banners and signage going unnoticed, so we wanted to direct our subscribers to online resources of the top email clients to help our subscribers ensure our promotional emails are being sent to the proper email folder.
Please find the email software you use below to link to helpful resources on setting your spam folder to not remove eSigns promotional emails:
- Unblock All Apple email Clients using ICloud
- Unblock wanted emails in Gmail
- Unblock emails in Microsoft Outlook
- Unblock emails in Yahoo email
- Unblock emails in Android
- Unblock emails in Windows 10 email
- Unblock AT&T email
- Unblock emails Mozilla Thunderbird
- Unblock AOL emails
- Unblock Opera Mail emails