Frequently Asked Ordering Questions

Where are you located?

We ship from our Michigan production plant
eSigns.com
7729 Lochlin Dr, Brighton, MI 48116

What are your business hours?

Monday - Friday: 9 am - 8 pm
Saturday: 10 am - 2 pm
Sundays and Holidays: Closed

How can I contact you?

The Best Way to contacts is by email - cs@esigns.com
Phone # 1-800-494-5850,
Or Click for Live Chat Option on bottom-right corner of the screen

How can I contact you after hours?

After hours you can email sales@esigns.com and we will respond the next business morning. Please send all contact information including your name, email address and phone number(s).

Is my information secure?

We use state-of-the-art technology to handle and process your orders. All personal information you provide is not sold, rented or given to any third party companies. The only information we retain on our secure servers are your email address and your project files.

Why do you need my email address to process my order?

We ask for your email address to setup space on our servers for your designs, files and orders. If you don't want to share your private email address, you can use a work email address or obtain a free email address from any of the online email services. You can even type in your favorite pet's name instead of an email address if you prefer - you will just need to remember what you used in order to access your orders.

How secure is my payment information?

Your payment information is manually entered into a secure payment terminal. After your payment is processed, all electronic and paper copies of your payment information is erased or destroyed.

Can I put a rush on my order?

Since our standard turnaround is 1 day on most orders, there is usually no way to process an order any faster. You are welcome to contact us if you have a rush order to check for an opening that will allow us to process it faster.

How do I track my order?

After your order is placed, the email confirmation you receive will have the information needed to contact us and track your order.

What is your turnaround time on Stock Items?

Stock Product orders placed before 10 am Eastern are shipped the same business day. Orders after 10 am or on Saturdays are shipped the next business day.

What is your turnaround time on Custom Signs & Banners?

Most orders completed (including any necessary proof approval, quote approval, or payment processing) by 10AM Eastern on regular business days will ship out the same business day. Same day order processing & shipping is limited in some instances by product selection and in many instances by the quantity ordered. Turnaround times for all our products should be listed on their product detail page.

How do I know my order was placed?

The only way to place an order is to complete and finish the check out process is to click the PAY button at the end. At that time your order is placed into the order queue and the system generated an email with your receipt. This is your confirmation that your order was submitted to our system.

How do I obtain my receipt?

Receipts are emailed automatically at the completion of the check out process. If you are missing your receipt you can contact us for a copy.

Is there any other way to place my order besides your website?

While our website is the best and easiest way to place an order, we can review your order via phone, email or live chat instead.

Can I make changes or correct my order after it has been placed?

Most orders go into production within 30 minutes of order placement. This is the only time that an order may be changed. After your order has started processing there is no way to change it.

Can I cancel my order?

Orders for Custom Printed Products can not be cancelled after placement. Since it is a custom order, once printing is started there is no way to cancel or resell it to another customer. These are the usual terms for custom printing and can not be changed. Please keep this in mind as you place your order - it is best to delay your order or "sleep on it" if you aren't sure about what you need.
Stock Product order can be cancelled before they are shipped. Contact us as soon as possible if you need to cancel a stock product order.

What type of payments do you take?

We Take Visa, MasterCard & Amex Credit & Debit Cards, Checks by mail and Paypal Payments

How do you process my payment?

Credit card payments are verified and manually entered at a secure payment terminal. Check payments will be held for three business days after they are deposited in order to clear. PayPal payments are processed through PayPal.

May I use credit card with someone else's name?

Absolutely not. Any credit card used to order must match the name and address of the order. If not the order will not be processed.

May I use somebody else's check to pay for my order?

Absolutely not. Any check received must match the name and address of the order. If not the order will not be processed.

May I use somebody else's paypal account to pay for my order?

Absolutely not. PayPal payments must come from your own account. PayPal can also detect possible fraud and stop your payment.

Will I get a Placed Order Confirmation?

After placing your order and completing it by clicking the PAY button, you will get an on-screen order confirmation that you can print as well as a system-generated email with a copy of your receipt.

What If I didn't receive my order confirmation?

If you didn't see an on-screen order confirmation or did not receive an email receipt, your order may not have been processed correctly. In the rare event this happens, please contact us immediately so we can check to see if your order and your payment processed.

What if my shipment is late for my event?

We do not guarantee shipping or arrival time for any product or order. Even with Air or Expedited Shipping your package may be delivered late by the carrier. We cannot take responsibility for your order once it leaves our shop. All delivery issues should be addressed directly to FEDEX.
PLEASE NOTE: Even if you choose Next Day Air, it doesn't mean you will receive your order the next day. It takes at least a day to pack and ship your order. If you must have your order by a certain day, you should use a local sign company where shipping won't be an affect your deadline.

What Shipping services do you use?

We use FedEx as our preferred shipping company. Standard orders are shipped via FedEx Ground. You can upgrade your shipping service to Air or Expedited Shipping Service at an additional cost.

Will I get a Shipping Notification email?

Once we box your order and generate a shipping label, our system will email a tracking number for your order. You can track your shipment and obtain delivery estimates through FedEx's online system.

How do I track my shipment?

Using the tracking number in your email and entering it at official FedEx website tracking system.

Can I return my order?

Custom Printed Orders are not accepted for return under any circumstances. Stock Items can be returned with a Return Authorization Number within three days of original purchase. Return Authorization Numbers will be issued only for undamaged stock merchandise in its original state and packaging, returned at the buyer's expense.

Can I exchange my order?

Custom Printed Orders can not be exchanged. Stock Items can be exchanged within 14 days of original purchase with an Exchange Authorization Number. Exchange Authorization Numbers will be issued only for undamaged stock merchandise in its original state and packaging, returned at the buyer's expense.

Can I get a refund?

Sorry, we don't offer refunds on any orders, including custom and stock products.

What if my order arrives damaged?

We insure every package we ship for the original cost of your product. If the package is damaged, contact the shipping company to start an insurance investigation. We do not investigate shipping damage.

What if the order printed wrong?

With our online design process, we can only print the information you enter. We encourage you to double-check all information, graphics and colors before you submit your order. We cannot be held responsible for mistakes in your ad copy. If you still feel we are at fault, please ask for an investigation into your case

What if the color wasn't what I expected?

We do not guarantee any color matching or exact color print. We keep our equipment calibrated to offer the closest match possible, but slight color variations should be considered acceptable and will not be considered production mistakes. We use out best judgement, based on years of experience, to get the best color from each print. In the event you need an exact color match, please use a local sign company that will be able to visually match your color.

If I have a problem, how quickly will you respond?

Our usual response time is one (1) business day or less. In many cases, your question or concern will be addressed within three hours.

What if I don't feel my problem was fully resolved?

We at esigns.com are here to serve our customers. We strive to be the easiest, most convenient and trusted sign source for all your needs. Your claim will be carefully reviewed and investigated and we are more than happy to reprint your order or otherwise do what we need in order to keep our customers satisfied in the event of a proven claim. While we do business honestly, you can always leave feedback on our services for other customer to see on our Testimonials Page.

How can I be sure I receive email promotions from eSigns?

eSigns will often send out promotional emails to our subscribers for great deals on vinyl banners and printed signs that can mistakenly be assigned to a spam folder opposed to sending our emails to the proper inbox. This can result in awesome sign discounts and special offers on cheaply priced banners and signage going unnoticed, so we wanted to direct our subscribers to online resources of the top email clients to help our subscribers ensure our promotional emails are being sent to the proper email folder.

Please find the email software you use below to link to helpful resources on setting your spam folder to not remove eSigns promotional emails:

  1. Unblock All Apple email Clients using ICloud
  2. Unblock wanted emails in Gmail
  3. Unblock emails in Microsoft Outlook
  4. Unblock emails in Yahoo email
  5. Unblock emails in Android
  6. Unblock emails in Windows 10 email
  7. Unblock AT&T email
  8. Unblock emails Mozilla Thunderbird
  9. Unblock AOL emails
  10. Unblock Opera Mail emails

Can I use your Easter banners and signs outdoors?

Yes, you can. We provide durable and high-quality material options for banners that will be used outdoors. Our banners are made of thick, weatherproof 13 oz. vinyl. For yard signs, we use 4 mm. corrugated plastic with fade-resistant printing. Feather flags use lightweight, weatherproof, and stretchable 4 oz. polyester fabric.

How long do your Easter banners and signs last?

With proper care and maintenance, our custom Easter displays can last two to five years. Make sure to uninstall the signs and banners when not in use or during inclement weather conditions to prolong the lifespan of the product.  

What is the turnaround time for Easter banners and signs?

If we receive your order before 10 a.m. ET, it will be printed and ready to ship by the end of the day. If we receive it later in the day, it will be produced by the end of the next business day. Please note that the turnaround time excludes weekends, holidays, and shipping. 

How do you make a retractable banner?

Here are 8 Tips for Designing Retractable Banners:

  1. Focus on your brand.
  2. Use themes for consistent colors and styles.
  3. Use top-to-bottom, left-to-right for the content.
  4. Make use of white (blank) spaces.
  5. Use engaging and high-quality images.
  6. Consider different retractable banner types and sizes.
  7. Try more than one design.
  8. Add a call-to-action to the design.

For a more detailed explanation please check our article for designing retractable banners.

Will my pop-up banner come with a banner stand?

Yes, our retractable stands come with both the banner and the stand. You also have the option to purchase just the banner stand.

Can I use retractable banners outdoors?

No, as these may not be able to withstand strong wind gusts or harsh weather. Instead, we recommend trying our outdoor banner stand models that are ballasted and offer better stability.

What is the standard size of a retractable banner?

The standard size for our retractable banners is 78.7” x 33.4”. It offers great visibility at an affordable cost.

Are pop-up banners durable?

Yes, they are. We use high-quality materials both for the mechanism and the vinyl banners. With proper care and maintenance, pop-up banners will last for years. When the time comes that you need to replace the banner or the mechanism, you can order a replacement from us.

What material is best for large outdoor signs?

For large outdoor signs, we recommend going with our 13 oz. gloss vinyl banner. The material is durable, affordable, weatherproof, and the print is resistant to fading. If it isn’t affixed to a wall facade or has plywood backing, we recommend placing wind slits to reduce unsightly billowing.  

Are there any size limitations when printing large banners?

We can print vinyl banners as small as 2’ x 1’ to as large as 10’ x 50’. If you need a larger display, you can request a custom sign quote.  

What material is used for the custom signs?

We use different materials for our signs. We use 13 oz. vinyl material for most of our banners. For yard signs, we use 4 mil corrugated plastic. Our window clings use 7 mil PVC statically charged film while our PVC signs use 3 mm. (about 0.12") PVC foam sheets. 

How long do outdoor vinyl banners last?

With proper care and maintenance, outdoor vinyl banners will last for up to 3- 5 years. Remember to pack away your banners when not in use in order to prolong its lifespan.  

Can I provide my own logo or design?

Yes, you can upload your own images. You can use our online design tool to use your images or logo as a base, or create artwork using your preferred software and upload the finished file. Make sure that the file is in CMYK, is at least 300 dpi, and in PDF, PSD, TIF, EPS, AI, or JPG format. 

Can you help me with Design?

We provide thousands of pre-designed templates on our site to help you create the perfect design using our easy online design tool! We do offer design services, or touch up, edit, or revise your designs or uploaded files. Browse or search our templates by subject here.

Can I use open for business signs outside?

Yes, you can. The materials we use for our open for business signs are designed to handle outdoor exposure. Our vinyl and mesh banners, yard signs, and feather flags can be used outdoors. Select A-frame models are also weatherproof and suitable for outdoor use. 

How can I save with open for business signs?

To extend your budget, we offer quantity discounts on all of our print products. The more you order, the more you save. We also have free ground shipping for all orders worth $75 or more.  

How fast can I receive my open for business signs?

As long as we receive your order before 10 a.m. ET, it will be ready to ship by the end of the day. Upon checking out, you will be prompted with different delivery options, including expedited shipping. 

What material do you use for trade show banners and signs?

For our standard banners, we use durable, high-quality 13 oz. vinyl material. This can be used outdoors and is weather- and fade-resistant. For A-frame sign panels, we use lightweight 4 mm. corrugated plastic.  

What’s the largest trade show banner I can order?

We can print any banner size you require. Our product page lets you order trade show banners as small as 2’ x 2’ to as large as 10’ x 50’. If you need a larger one, you can coordinate with our customer service team by calling 800-494-5850 or emailing cs@esigns.com.  

How fast is the production time for trade show banners?

As long as we receive your order by 10 a.m. ET, it will be ready to ship by the end of the day. If we receive it later in the day, it will be ready by the next business day. Please take note that the production time does not include weekends, holidays, and shipping time.  

Can I use the truck magnet signs on the road?

Yes, you can. Our truck magnet signs are made of durable 30 mil magnetic material that stands up to the rigors of the road. They won’t fall off easily. Once removed, these magnet signs won’t leave any residue.

How long do truck signs last?

Our metal truck signs will last more than five years. It uses rugged and long-lasting .040 or .080 aluminum, which can handle outdoor exposure and inclement weather conditions.

Are metal truck signs easy to install?

Yes, they are. They come with two 3/8th-inch pre-drilled holes. 

Are Mother’s Day banners and signs easy to install?

Yes, they are. Vinyl banners come with grommets to make them easy to hang using rope, zip ties, or hooks. Yard signs are used together with sign stakes. You also have the option to add grommets on the sign panels. Window clings act like stickers on glass, metal, and solid surfaces, but are repositionable and reusable. You can adjust the design until you’re satisfied with how it looks. A-frames and sandwich boards use removable sign panels which can be switched out in seconds.  

Can I use my own Mother’s Day design?

Yes, you can upload your own design. Make sure that the file is in CMYK, at least 150 dpi, flattened, and in PDF, PSD, TIF, EPS, AI, or JPG. 

How soon can I receive my Mother’s Day signs?

If we receive your order before 10 a.m. ET, it will be ready to ship by the end of the day. If we receive it later in the day, production will be finished by the end of the next business day. Take note that this does not include weekends, holidays, and shipping time. 

Are your Father’s Day banners and signs weatherproof?

Our vinyl banners and yard signs are weatherproof and fade-resistant. We also offer numerous A-frame models that can be used outdoors. 

Can I use Father’s Day banners outside in windy conditions?

If you’re going to set up vinyl banners in windy areas, we recommend using mesh material. Our mesh banners let air pass through, minimizing unsightly billowing and preventing damage to the sign. 

How soon can I receive my Father’s Day banners and signs?

You can view the estimated shipping time when placing your order. Take note that this does not include production time. We will give you different delivery quotes with the respective shipping estimates.  

Do you have minimum order quantities for your directional signs?

No, we do not have a minimum quantity. You can order as few or as many custom signs as you require.

I don’t have design experience. Can I still create directional signs?

Yes, you can. We provide free design templates for a broad range of industries. Once you’ve selected a template, you can personalize your artwork using our online design tool. Upload images, add text and contact details, and play around with colors and shapes. The whole design process is done on your browser for your ease and convenience.

Do you offer free shipping?

Yes, we offer free Super Saver shipping for purchases worth $75 or more.

Do advertising flags last a long time?

Our feather flags will last up to two years with the proper care and maintenance. To help prolong the lifespan of your feather flags, stow them away when not in use or during extreme weather conditions.

Can I print a different design on each side of the advertising flags?

Yes, you can print a different design on each side. You have the freedom to choose whether to print on one or both sides of the sign.

Is there a minimum order for advertising flags?

No, there is no minimum required to order. You can order as few or as many as you need.

How quick is the turnaround time for political signs?

If we receive your order by 10 a.m. ET, it will be ready to ship by the end of the day. If it comes in later in the day, it will be ready by the end of the next business day.  

Is there a minimum order for political signs?

No, you can order as few or as many as you require.

How easy is it to change sidewalk sign panels?

Changing sign panels only takes a few minutes. With most sidewalk signs, you can remove the old sign by sliding it out or undoing the hook and loop fasteners to replace the sign panel with a new one.

Can I use sidewalk signs outdoors?

Yes, you can, but put a ballast if you’re in a windy area.

Can I order replacement sign panels?

Yes, we offer replacement sign panels. Take measurements of your old panels to ensure the replacement will have the right fit.

Are the window signs reusable?

Our window clings, perforated window film, and window banners are reusable. They can be removed without leaving any residue and repositioned to another place or surface.

Are your window signs fade-resistant?

Yes, the signs are printed with UV ink that is resistant to fading from outdoor use.

How can I save with my window sign order?

eSigns offers quantity discounts to maximize your budget. The more you print, the more you can save. We also offer free ground shipping for orders worth $49 or more.

Can I order Fourth of July signs in bulk?

Yes, you can. When placing your order, enter the quantity you need. You will be given a quote that reflects our quantity discounts. The more you order, the more you can save.

Do you offer free shipping?

Yes, we offer free Super Saver shipping for purchases worth $75 or more.

What is your turnaround time on Custom Signs & Banners?

Most orders completed (including any necessary proof approval, quote approval, or payment processing) by 10AM Eastern on regular business days will ship out the same business day. Same day order processing & shipping is limited in some instances by product selection and in many instances by the quantity ordered. Turnaround times for all our products should be listed on their product detail page.

Are your pop-up banners durable?

Yes, they are. Our pop-up banners can last up to two years with proper care and maintenance.

Can I use pop-up banners outdoors?

We don’t recommend pop-up banners for outdoor use, as these can be blown away by strong winds. If you need outdoor advertising, we recommend our dedicated outdoor banner stands with built-in ballasts.

Do you offer free shipping for your pop-up banners?

Yes, we offer free Super Saver shipping for orders worth $75 or more.

How soon can I receive my event banners and signs?

As long as we receive your order before 10 a.m. ET, it will be ready to ship by the end of the day. If we receive it later in the day, it will be produced and ready to ship by the end of the next business day. Take note that this does not include weekends, holidays, and shipping time.

Is there a minimum order quantity for event banners and signs?

No. At eSigns, you can order the exact number of displays you need.

How can I save on my order?

We offer quantity discounts for our print products. The more you print, the more you can save on a cost per unit basis. We also offer free Super Saver shipping for orders worth $75 or more.

Can I use job fair banners and signs outdoors?

Yes. Our vinyl banners, yard signs, and feather flags are designed for outdoor use. They are durable, weatherproof, and fade-resistant. Our retractable banners are indoor-only, but we also offer outdoor stands.

What is the turnaround time for job fair signs?

If we receive your order before 10 a.m. ET, it will be ready to ship by the end of the day. If we receive it later in the day, it will be produced by the end of the next business day. Note that this does not include weekends, holidays, and delivery time.

Do you offer wholesale rates for job fair signs?

Yes, we offer quantity discounts for bulk purchases. Enter the quantity you require on the product page, and a quote that reflects the wholesale discount will be displayed.

Which restaurant signs can I use outdoors?

Vinyl banners, A-frame signs, and feather flags are designed for outdoor use. They use high-quality, durable materials that are waterproof and fade-resistant. With proper care and maintenance, these signs will last for years.

Do you offer wholesale rates for signs and banners?

Yes, you can order signs and banners in bulk. We offer quantity discounts for all of our products. Enter the quantity you need on the product page and you’ll get the discounted quote automatically.

Do you have same day production?

Yes, we do. As long as we receive your order by 10 a.m. ET, your signs will be ready to ship by the end of the day. If we receive your order later in the day, it will be produced by the end of the next business day.

What is the turnaround time on my signs and banners?

As long as we receive your order by 10 a.m. ET, it will be ready to ship by the end of the day. If we receive it later in the day, it will be produced by the end of the next business day.  

Do you offer bulk printing discounts?

Yes, we offer wholesale discounts for bulk purchases. Enter the quantity you need and you will automatically get a quote with the quantity discount in place. 

Do you have minimum orders?

No, we do not. You can print as many signs and banners as you want.