Thanks for choosing eSigns.com for your sign and banner needs! My goal is to ensure that your shopping experience with us will be hassle-free and stress-free.
So, here's my personal pledge to you: You'll be completely satisfied with your eSigns.com purchase or we'll make it right! To enable us to honor this pledge, please inspect your order as soon as it arrives and notify us within 24 hours if it is not exactly as specified. If you find something that is not to your liking, we will gladly reprint your item. It's that simple. Just contact us at firstname.lastname@example.org or 800-494-5850, and we'll respond right away.
In the interest of fairness and integrity, we ask that this generous policy not be abused. If we determine, in our sole judgment, that a client is taking unfair advantage of the provisions of our policy, we reserve the right to discontinue this courtesy for that specific client. Customer will be responsible for shipping cost if it is a customer error.
Please Note: Guarantee applies to standard products in standard sizes only. Orders for more than two  of the same item will be replaced only if the error is the fault of eSigns.com. No charge reprints due to errors by the client are limited to two items. Also, a 0.5" tolerance is allowed on all dimensions of any hemmed product. Finished products within this margin, even if a custom size is requested, will not be replaced. Damage to products by customer during installation are specifically excluded.
Now, with that out of the way, Love it.. or we'll make it right!
I'm the Banner Baron, and you have my word on it.
The Banner Baron (CEO)